Accessibility statement

This accessibility statement applies to the UK Energy Portal service.

This website is run by the UK Energy Portal. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. We've listed the issues we know about in the non-accessible content section.

Feedback and contact information

We are always looking to improve the accessibility of this website. If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille or if you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact:

• Email address: ukop@nstauthority.co.uk
• Phone number:

  0300 067 1682

We will consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The UK Energy Portal is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some sections of the page are not identified by ARIA landmarks. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).

Users of Dragon voice control software may not be able to focus on some expandable elements with the 'Show links' command. This fails WCAG 2.2 success criterion 4.1.2 (Name, Role, Value).

Preparation of this accessibility statement

This statement was prepared on 19 June 2025. It was last reviewed on 19 June 2025.

This website was last tested on 25 April 2025 against the WCAG 2.2 AA standard.

The test was carried out by Fivium Ltd. The most viewed pages were tested using automated and manual testing methods.